Anthropic’s safety-first AI meets Allianz's dedication to customer centricity, stakeholder trust, and regulatory excellence
Three focus areas of the partnership: workforce empowerment, operations automation through agentic AI, and regulatory compliance
Allianz SE and Anthropic today announced a global partnership to accelerate the adoption of responsible Artificial Intelligence (AI) at Allianz. The collaboration centers on three transformative projects within Allianz Group designed to empower Allianz employees and accelerate operations, while setting new benchmarks for accuracy.
“With this partnership, Allianz is taking a decisive step to address critical AI challenges in insurance. Anthropic’s focus on safety and transparency complements our strong dedication to customer excellence and stakeholder trust. Together, we are building solutions that prioritize what matters most to our customers while setting new standards for innovation and resilience,” said Oliver Bäte, CEO of Allianz SE.
“Insurance is an industry where the stakes of using AI are particularly high: the decisions can affect millions of people. Allianz and Anthropic both take that very seriously, and we look forward to working together to make insurance better for those who depend on it,” said Dario Amodei, CEO and Co-Founder of Anthropic.
Three Projects Driving Responsible AI Innovation
The partnership will concentrate on three key areas of collaboration, with initial projects already in progress:
1. Empowering People and Reimagining Code with AI
With foundational models built to address the unique insurance requirements, Anthropic is helping Allianz transform its operations with AI. Anthropic’s “Claude” models will become part of Allianz’s internal AI platform that is free to use for everyone within Allianz. “Claude Code” is already redefining software development for thousands of Allianz developers globally. Model Context Protocols (MCPs) will help employees to securely connect and integrate various data sources across different applications or services.
2. Agentic AI Automation for Speed and Customer Excellence
Allianz and Anthropic are developing custom AI agents capable of orchestrating multi-step workflows and automating labor-intensive processes at scale – from intake documentation to claims processing in areas such as motor and health insurance. The result: fewer manual steps, faster first payments, and a better experience for claimants when it matters most. This experience includes Allianz’s human-in-the-loop principle: Especially in sensitive or very complex cases, Allianz employees take over and make sure claims are handled empathically.
3. Driving Transparency and Compliance with AI
The partnership is co-developing AI systems that, inter alia, log every decision, rationale, and data source to address insurance-specific risks and regulatory requirements, ensuring that all AI-driven actions are fully traceable and compliant.
A Partnership Built on Shared Values
This partnership is grounded in shared principles. Anthropic’s focus on AI safety – reflected in its Responsible Scaling Policy and constitutional AI principles – complements Allianz's long-standing dedication to customer centricity, stakeholder trust and regulatory excellence. Together, they will build AI that supports human decision-making, safeguards customers, and minimizes risk.
Allianz's Track Record of Improving Customer Experiences with AI
Allianz combines cutting-edge technology with human oversight to deliver smarter services while prioritizing transparency and data security. An Allianz Partners voice assistant, for example, provides roadside assistance in multiple languages prioritizing urgent calls. Allianz Australia has launched an AI solution to automate food spoilage claims due to power outages, which significantly reduces turnaround time; Allianz Versicherungs-AG can pay pet insurance invoices within four hours thanks to AI. Overall, Allianz aims to use AI to bring the customer experience to a new level at every touchpoint. Click here to learn more.
Upskilling Employees
To drive the successful application of AI at Allianz, the company is investing in upskilling its people, as AI skills are essential for every member of the Allianz workforce. With a variety of global learning programs, Allianz prepares all employees for the challenges and opportunities ahead. Click here to learn more.
|
Downloads |
Further links |
||
About Allianz
The Allianz Group is one of the world's leading insurers and asset managers serving private and corporate customers in nearly 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 761 billion euros* on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 1.9 trillion euros* of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2024, over 156,000 employees achieved total business volume of 179.8 billion euros and an operating profit of 16.0 billion euros for the Group.
* As of September 30, 2025.
Mandatory corporate information: Corporate disclosures
These assessments are, as always, subject to the disclaimer provided below.
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements.
Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz’s core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) adverse publicity, regulatory actions or litigation with respect to the Allianz Group, other well-known companies and the financial services industry generally, (iv) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (v) mortality and morbidity levels and trends, (vi) persistency levels, (vii) the extent of credit defaults, (viii) interest rate levels, (ix) currency exchange rates, most notably the EUR/USD exchange rate, (x) changes in laws and regulations, including tax regulations, (xi) the impact of acquisitions including related integration issues and reorganization measures, and (xii) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
No duty to update
Allianz assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
Privacy Note
Allianz SE is committed to protecting your personal data. Find out more in our privacy statement.
About Anthropic
Anthropic is an AI research and development company that creates reliable, interpretable, and steerable AI systems. Anthropic’s flagship product is Claude, a large language model trusted by millions of users worldwide. Learn more about Anthropic and Claude at anthropic.com.